Terms & Conditions

1. Who we are

"CitadeLab", "we", "us" and "our" refer to the operator of this website and the CitadeLab brand. "You" means the person or entity purchasing or using the service. Contact: samolubunmi202@gmail.com or chat with us on WhatsApp.

2. The service

CitadeLab provides subscription access to proprietary Expert Advisors ("EAs") for MetaTrader 5, offered as:

• Prop Firm Edition: an EA designed for prop-firm challenge workflows, with presets and configurable drawdown controls, plus server hosting and maintenance, the Prop Firm Playbook and support, according to your plan.
• Personal Account Edition: a separate EA for personal trading accounts with built-in compounding, plus hosting, maintenance, setup guidance and support, according to your plan.

The EA runs on servers we operate. Unless we agree otherwise in writing, you receive the benefit of the EA running on your trading account as a managed service; you do not receive a copy of the EA file or its source code.

What we are not: CitadeLab is not a broker, prop firm, investment adviser, fund manager or signal provider. We do not hold, receive or manage your funds, and nothing we provide is financial, investment or trading advice.

3. Eligibility

You must be at least 18 years old and legally able to enter into contracts and to trade leveraged products in your jurisdiction. You are responsible for ensuring that using automated trading software is lawful where you live.

4. Plans, instances and term

• An instance means one MetaTrader 5 trading account running the EA at a time. Your plan sets the maximum number of simultaneous instances (Prop Monthly: 3; Prop Biannual: 5; Prop Yearly: 7). Personal Account Edition instance limits are confirmed at onboarding.
• Your access runs for the term you paid for (one month, six months or twelve months), starting on activation.
• The Personal Account Edition monthly plan carries a six-month minimum commitment. By choosing it you agree to pay for six consecutive months. Unpaid months of the commitment remain due if you stop early, and access may be suspended until they are paid.
• Plan features (support channels, consultations, referral rates) are as described on the pricing section at the time of purchase.

5. Prices and payment

• Prices are shown in US dollars. Your payment provider or bank may apply currency conversion and fees.
• Payments are processed by our payment partner, Bachs. Your payment details are handled by them under their terms and privacy policy; we do not see or store full card details.
• Access is activated after we receive confirmation of successful payment.
• We may change prices for future terms. Changes never affect a term you have already paid for.
• Prop-firm challenge fees, broker fees, spreads, commissions and swaps are separate and paid by you to third parties.

6. No refunds

All sales are final. Please read the No-Refund Policy, which forms part of these Terms.

7. Onboarding and account access

• To run the EA, you provide the MT5 login, server and password for each trading account you want automated. You authorise us to log in to and place, modify and close trades on those accounts through the EA.
• You must not change the account password, disable algorithmic trading, place manual trades or run other EAs on the same account without telling us, as this can interfere with risk controls. We are not responsible for outcomes caused by such changes.
• You are responsible for telling us your firm's current rules (profit target, maximum loss, daily loss, drawdown type, news rules, minimum days, permitted instruments) accurately. We configure the EA from the information you give us.
• You can ask us to stop trading on an account at any time; we will act on such requests as quickly as reasonably possible.

8. Prop-firm rules and compatibility

Prop firms set and change their own rules, including whether EAs, particular strategies or instruments are permitted. It is your responsibility to confirm, before buying a challenge, that your firm allows the EA and its instruments. We can help you check, but final responsibility is yours. We are not liable if a firm refuses a payout, voids an account or changes its rules.

9. No guarantee of results

Trading results are uncertain. Backtests, forward tests and past results, including any figures on this website, do not guarantee future performance. We do not guarantee that you will pass any challenge, receive any funded account or payout, or make any profit. You may lose some or all of your trading capital and any challenge fees. See the Risk Disclaimer.

10. Hosting, availability and maintenance

We aim to keep the EA running throughout market hours and monitor our servers, but we do not guarantee uninterrupted operation. Outages can arise from brokers, prop firms, data centres, internet providers, MetaTrader updates or events outside our control. We may perform maintenance and update the EA, presets or infrastructure to improve or protect the service. Where a significant outage is caused by our infrastructure, we may, at our discretion, extend your access period.

11. Intellectual property and licence

The EAs, presets, Playbook, website and all related materials are owned by CitadeLab and protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable right to use the service during your paid term. You must not copy, resell, sublicense, share, record and redistribute, decompile, reverse engineer or attempt to extract the EA, its logic or settings, or share the Playbook or onboarding materials outside your own use.

12. Acceptable use

You must not use the service for any unlawful purpose, to breach a broker's or prop firm's terms, to commit fraud, or to run the EA on accounts you do not own or are not authorised to operate.

13. Referral commissions

Your plan sets your referral commission rate (Monthly 5%, Biannual 6%, Yearly 8%). Commissions apply only to new paying customers you introduce, and payout terms are confirmed when you receive your referral code. We may withhold commissions on self-referrals, fraud or reversed payments.

14. Suspension and termination

We may suspend or end your access, without refund, if you breach these Terms, attempt to copy or extract the EA, initiate a chargeback without first contacting us, behave abusively towards our team, or if continuing would expose us to legal risk. You may stop using the service at any time; amounts already paid and any outstanding minimum-commitment payments remain payable.

15. Limitation of liability

To the fullest extent permitted by law: (a) the service is provided "as is" and "as available"; (b) we are not liable for trading losses, lost profits, lost challenge fees, failed evaluations, refused payouts, or any indirect, incidental or consequential loss; and (c) our total liability to you for any claim relating to the service is limited to the amount you paid us for the service in the three months before the claim arose. Nothing in these Terms excludes liability that cannot be excluded by law.

16. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your breach of a third party's terms (including a broker or prop firm), or your misuse of the service.

17. Changes to these Terms

We may update these Terms from time to time. The version in force when you pay applies to that term; updated Terms apply to renewals and new purchases. The "Last updated" date shows the current version.

18. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Before starting any formal dispute, please contact us so we can try to resolve it informally within 30 days. Any dispute that cannot be resolved informally will be subject to the jurisdiction of the courts of the Federal Republic of Nigeria.

19. Contact

Email samolubunmi202@gmail.com or chat with us on WhatsApp.