No-Refund Policy
Last updated: 3 November 2026
All CitadeLab purchases are final and non-refundable. Please make sure the plan is right for you before you pay. We're happy to answer any questions first.
1. Why all sales are final
When you subscribe, we immediately commit resources to you: access to proprietary software and presets that cannot be "returned", dedicated server capacity, onboarding and configuration work, and the Prop Firm Playbook. For these reasons we do not offer refunds.
2. What this covers
Refunds, in full or in part, will not be given for any of the following:
- Failing, breaching or not completing a prop-firm challenge or verification.
- Trading losses, drawdowns or performance below expectations, including below any published backtest figures.
- A prop firm or broker changing its rules, refusing EAs, refusing a payout or closing an account.
- Unused time, unused instances, or not completing onboarding.
- Change of mind, or choosing a different plan after purchase.
- Account suspension or termination due to a breach of our Terms & Conditions.
- Remaining months of the Personal Account Edition six-month minimum commitment.
3. Check before you buy
To avoid disappointment, please:
- Confirm that your prop firm or broker allows EAs and offers the instruments the EA trades.
- Read our Risk Disclaimer and Terms & Conditions.
- Ask us any questions before paying: chat with us on WhatsApp or email samolubunmi202@gmail.com.
4. Billing errors
If you are charged twice for the same order, or charged an amount different from the price shown at checkout because of an error on our side, contact us within 14 days with your checkout reference. After verification we will refund the duplicate or excess amount. This is a correction of a billing error, not a refund of the service.
5. Service interruptions
If a significant outage is caused by our own infrastructure, we may, at our sole discretion, extend your access period to make up for the lost time. Extensions are not cash refunds.
6. Chargebacks
If you have a problem, please contact us first so we can help. Opening a chargeback or payment dispute without contacting us may lead to immediate suspension of the service. We will provide evidence of your purchase and your acceptance of this policy to the payment provider.
7. Cancelling future payments
Prop Firm Edition plans are paid per term; if you do not want another term, simply do not renew. The Personal Account Edition monthly plan requires six consecutive monthly payments; after the minimum term you may stop at any time.
8. Acceptance
By ticking the acceptance box at checkout and completing payment, you confirm that you have read, understood and agreed to this No-Refund Policy.